You do not need to know the name of a pest to ask for help. Describe what you have noticed, where it happens and how long it has been present so an inspection can be discussed.
Record the location and pattern
Note the affected room or area, when you first noticed the issue and whether it is recurring. If several areas are involved, list them separately.
A wide photo can show the setting, while a closer photo can help explain the signs you are seeing. Photographs are a starting point for the conversation, rather than a confirmed identification.
Explain who uses the space
Mention food preparation areas, customer spaces, children, pets and any access restrictions. Share details of previous treatment if available.
The inspection and proposed approach depend on the property and what is found. Ask for preparation and access instructions specific to any agreed treatment.
Make the next step clear
For suspected termites, identify the timber or rooms you are concerned about and share relevant photos. Confirm what the inspection will cover and how findings will be explained.
Before agreeing work, ask which areas are included, what follow-up is proposed and which preparation details you need. Share your location so visit availability can be checked.